Unlimited 24/7 helpdesk, from $35 per user
Fast, friendly, around-the-clock support for your whole team — answered by real engineers, not an after-hours answering service.
When something breaks, your people need an answer now — not a ticket number and a 24-hour wait. Our remote helpdesk gives every member of your team a direct line to a knowledgeable engineer, any time of day or night, for one flat monthly price.
What’s included
- Unlimited remote support, 24/7/365
- Microsoft 365 and user account administration
- Device monitoring, patching and updates
- New-starter onboarding and secure leaver offboarding
- Printer, Wi-Fi, email and application troubleshooting
- Proactive alerts so we fix issues before you notice them
How it works
- Reach out your way — phone, email or portal.
- We triage instantly — urgent issues target a 15-minute response.
- An engineer owns it — end to end, until it’s genuinely fixed.
- You stay informed — clear updates, no jargon.
Why our helpdesk is different: because our team spans three continents, your overnight gremlins get solved before your staff log on. Competitors call that “24/7”; we actually staff it.
Helpdesk questions, answered
What’s included in the $35 per user helpdesk plan?
Unlimited remote support 24/7, Microsoft 365 user administration, device monitoring and updates, secure onboarding/offboarding of staff, and proactive alerts. There’s no setup fee and no long contract.
Is support really available 24 hours a day?
Yes. Our engineers in Florida, the UK and South Africa hand work off across time zones, so a real person is always on shift — including nights, weekends and US public holidays.
How do my staff reach the helpdesk?
By phone, email or a simple support portal — whatever suits your team. Every request is tracked as a ticket so nothing gets lost, and you get clear updates until it’s resolved.
What counts as a ‘user’ for billing?
A user is any person you want us to support — typically anyone with a company email or device. You’re billed only for active users, and you can add or remove people each month as your team changes.
Give your team an IT helpdesk they’ll love
From $35 per user, per month. Unlimited support, no surprises. Get your quote today.